A Smart B2B E-commerce Integrated with ERP
BBM operates in the field of industrial bottling and packaging systems, with a solid international reputation, but a sales process that still relied on emails and phone calls.
The challenge we started from
The manual model was slow and error-prone, holding back growth in a rapidly evolving global market. BBM needed a B2B e-commerce platform that was intuitive for customers and an automated internal order flow, without disrupting the operational customizations that set BBM apart.
The solution we implemented
After a detailed functional analysis of the operational workflows, we chose Drupal as the platform for its flexibility and scalability, designed an intuitive UX/UI and built the technical integration with the existing ERP system, ensuring a gradual transition with no operational downtime, backed by rigorous testing and team training before launch.
The results we achieved
More satisfied customers thanks to a simpler, faster, self-service purchasing experience; optimized business processes with a drastic reduction in errors and handling times; and greater productivity for the sales team, now free to focus on strategic activities instead of manual order management.
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