Effective Communication at Work: speaking, listening, working better

A practical course to improve the quality of your internal and external interactions and build stronger professional relationships.

Duration: 8–12 hours

Format: Online, at our offices in Bergamo or at your company

Who it is for: For company teams, managers, sales, HR and customer service

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Who it is for

Company teams and managers — want to reduce misunderstandings and friction in day-to-day communication.
Sales and customer service — are looking for a method to handle conversations with customers more effectively, difficult moments included.
HR — want to spread a culture of assertive communication across the company.

What you will learn

Practise active listening and assertive communication
Communicate clearly, both in writing and out loud
Manage professional relationships more deliberately
Handle difficult conversations without derailing the outcome
Improve your public speaking and presentation skills

The trainer

Partner: Noe Formazione

The programme

Module 1

The words that persuade (and the ones that sabotage): how to speak to the mind of the person in front of you

Module 2

Managing conflict and building collaboration — from conflict to collaboration: how to assert your own rights while respecting those of others.

Module 3

From negative to productive: how to help your team — how to influence your own emotions and manage “emotional hijacking”.

Module 4

Creating rapport and trust in minutes, inside the company and with customers — applied NLP techniques for quickly building relationships in tune with anyone.

Module 5

Leadership through the Enneagram model.

FAQ

Is the course available online?

Yes — online, at OTO’s offices in Bergamo, or at your company.

Is the course meant for a single department or for the whole company?

It works both with individual teams and with cross-functional groups, to align a shared language across the company.

How many people can attend?

Up to [X] people.

Can the programme be tailored?

Yes, with cases and examples drawn from your specific company context.

How do I receive the certificate?

At the end of the course you receive a certificate of attendance.

Bring this course to your company

Vuoi organizzare Effective Communication at Work per il tuo team?

Tell us about your situation: how many people, what you want to achieve, your timings. We will propose the format that fits best — in person, online, or at our offices in Bergamo.

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